Free and paid features
What the Recorder and the Fairlead platform include for free, which add-ons are paid, and why.
The Recorder is free, and so is everything your team needs to use it together. This page lists what is free, what is paid, and how we decide. The pricing page is the authoritative source for current prices, allowances, and limits. This page explains our approach; it does not set or quote prices.
We charge only where we pay
Section titled “We charge only where we pay”We provide the standard setup at scale and let you keep your data in your own issue trackers, test management system (TMS), or storage. This lets us offer the core workflows for free. Requirements that involve dedicated resources or paid services are covered by paid add-ons.
The paid add-ons are conveniences, not the product. Recorder keeps evidence where you already keep it: in downloaded files, your tracker, or your TMS. The core recording and evidence-sharing workflows need no paid add-on.
Always free
Section titled “Always free”| What | What it covers |
|---|---|
| The extension | Record, review, and download, with or without an account. See Record your first test. |
| The platform | Projects, members, Recorder profiles, scope and redaction rules, single sign-on (SSO), role-based access control (RBAC), and secret management. These Recorder team features need no Fairlead Fix or Fairlead Test plan. See Sign in and select a project. |
| Connectors | Issue trackers: Jira and GitHub. See Create or update an issue. TMS and log management connectors, including Azure DevOps for logs, will be free as they become available. Until then, attach evidence to a TMS manually and log the reproduction ID in your backend. |
| Fairlead cloud storage | A free storage allowance with a set retention period on the Fairlead cloud Data Plane. Requires an account. The pricing page lists the current allowance. |
| Your own storage | Your destination, such as an issue tracker or TMS, stores the evidence under your own policies. The Fairlead platform can be configured not to store recorded data. |
Account limits
Section titled “Account limits”Personal email accounts have limits on the number of members and projects. Corporate email accounts have no member or project limits. The pricing page lists the current limits.
Paid add-ons
Section titled “Paid add-ons”Ask your administrator which services and charges apply to your project before using them. Current prices are on the pricing page.
| Add-on | How it is charged | Why it is paid |
|---|---|---|
| AI-generated descriptions | By token usage. The rate depends on the model. | The model provider charges for each call. AI-generated descriptions can save a tester a few minutes per bug, but they are not a core feature. |
| More storage and custom retention | A monthly fee for each block of additional storage | Additional storage and longer retention cost us to provide. This add-on adds storage beyond the free allowance, with a configurable retention policy on the Fairlead platform, without requiring an Enterprise plan. It gives agencies access to this Enterprise feature so they can retain copies of results alongside those submitted to destination systems. |
AI-generated descriptions are available through the Enhance with AI and Rewrite with AI actions. See Upload a session and enhance the report.
Free alternatives to paid add-ons
Section titled “Free alternatives to paid add-ons”- Instead of AI-generated descriptions, write the description in your own words, following your team’s standards. You can still review and download the captured steps, requests, and console messages, then attach selected files to your tracker or TMS yourself.
- Instead of paying for more storage, keep reports in your tracker or TMS, or download them. You can also disable storage for a project; submitting issues to the tracker still works. See Storage and data destinations.
For example, a team that files every bug to Jira, keeps its evidence there, and writes its own descriptions uses no paid add-on.
How a new add-on is classified
Section titled “How a new add-on is classified”When we add something new, we apply the same rules:
- Anything the extension does in the browser is free.
- Anything a team needs to share one setup is free: projects, members, profiles, rules, SSO, RBAC, and secret management.
- A connector is free unless the service behind it requires a paid arrangement on our side.
- A service that costs us per use, such as a model provider, is a paid add-on.
- Resources we host for you beyond the free allowance, such as additional storage and longer retention, are a paid add-on. There is always a free alternative.
Our promise
Section titled “Our promise”Nothing moves from free to paid. A feature that is free today stays free. That is what “Free. Forever.” means.